Adhering to our service principle of “Customer First, Service First,” and guided by our service philosophy of “Service Creates Value, Reputation Builds Brand,” together with the principles of responsibility and transparency, we hereby commit to you:
I. Service Methods
1. Telephone Support:Professional technical personnel are arranged via telephone or fax to locate the equipment fault within a specified time frame and provide a solution to resolve it.
2. On-Site Support:For faults that cannot be diagnosed by telephone or fax, an engineer will be dispatched to the site to analyze the cause, develop a solution, and eliminate the fault.
II. Service Commitment
Prompt service response, effective problem resolution, standardized service processes, and comprehensive service coverage.
III. Service Contents
1. Provide free installation and commissioning of the equipment ordered by the customer to ensure it operates normally.
2. Provide free on-site training for customers on basic operation and routine maintenance.
3.Conduct periodic telephone or on-site follow-up visits to customers for maintenance and service on sold products.
Jiangsu LONRAY Medical Technology Co., Ltd.
Fax:0516-87565866
Tel:0516-87565766
E-mail:lonray@jslonray.com
Website:www.jslonray.com
Address:Building A-11, Zhonglin Lugang Industrial Park, Sushan Subdistrict, Quanshan District, Xuzhou City, Jiangsu Province, China
